Dealer Information

Meeting Customer Needs

Ask customers specific questions about what the trailer will be hauling; type and weight of equipment and/or material
Discuss the Weight Information Label attached to each Double R Trailer to verify that the trailer weight limitations meet customer’s hauling needs. Specifically, the Carrying Cargo Capacity (CCC), as this pertains to the maximum evenly distributed weight the trailer can haul.
Answer customer’s load capacity questions in terms of pounds not yards of material.
Inform customers that density and volume of material directly correlate with weight of material being loaded.
Selling a trailer may seem like the ultimate goal; ensuring trailer specifications match customer’s needs will guarantee a satisfied customer, even one who spent additional money. They will thank you and you will thank yourself when you take these extra steps to help minimize customer overloading problems.

Sales Tips

Know your competitors trailer specifications as well as you know your own. An excellent way to acquire this knowledge is to begin a collection of your competitor’s brochures.
Find out what other trailer brands your customer has already seen. This will give you, the salesperson the insight to know how to direct your sales pitch to highlight specific advantages of purchasing a Double R Trailer over your competitor’s brand.
Find out what your customer’s needs are and what they feel is important in their trailer purchase.
Ask customer about previous trailers they have owned and how they did or did not meet their needs. This will allow you to ultimately better meet their needs by matching them with the best trailer possible.

Safe Trailering Strategies

Double R Trailers firmly believes in continually working towards minimizing our liability exposure, as well as our dealers’. Our weight information labels and our continual efforts to inform our dealers on ways to educate their customers on our product have proven effective in minimizing the liability risk involved in selling trailers. In addition, thoroughly informing customers on their overall responsibility as a trailer owner is an extremely effective way to increase customer sales and achieve the highest customer satisfaction possible. Here are a few tips on safe trailering strategies to pass on to your customers when they are purchasing a Double R Trailer:

Make slow takeoffs and stops.
Work your speed up slowly.
Travel five to 10 miles under the speed limit, especially on bumpy and winding roads.
Double the distance you would normally keep between your rig and the vehicle in front of you.
Watch and plan as you drive down the road to reduce the chance that you will need to make a sudden stop.
Take extra time as you drive around corners.
One rule of thumb to keep in mind: If you can "feel" the turns that you are making with your body, you need to slow down.
Regularly check lug nuts, bolts, tire pressure, prior to hauling trailer.

What makes Double R Trailers Different? 10 Selling points to share with your customers:

PPG Acrylic Enamel Paint
PPG 2-Part Epoxy Primer, including all cross members and undersides
Cargo Carrying Capacity labels located directly on each trailer
Full length kiln-dried Douglas fir floorboards
Written structural warranty
Tear drop fenders
Dexter axles
Chrome center caps
Tube frame utility trailers rather than angle iron
Conveniently located to better serve the West